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Pictured left Pictured left to right: Connie Flores and Zoraida Arroyos |
Congratulations to Zoraida Arroyos, who is the recipient of a Service Excellence Award! Here is her story:
Recently, a Family Health Clinic patient with advanced Parkinson’s disease, who depends on a wheelchair and consistent medication management, went nearly a month without a critical prescription. As a result, the patient experienced a significant decline, including increased weakness, worsening symptoms, and reduced ability to function.
Recognizing the urgency of the situation, Zoraida Arroyos took immediate action. After contacting the patient’s neurologist and identifying an insurance delay on the medication, she located a temporary supply of the medication in Amarillo to bridge the gap in care.
Understanding that the patient had no transportation, Zoraida went above and beyond. She personally traveled to Amarillo to pick up the medication and delivered it directly to the patient’s home, ensuring timely treatment and continuity of care.
This act reflects more than clinical excellence. It demonstrates deep compassion, personal accountability, and a commitment to doing what is right for the patient, no matter the effort required.
Zoraida Arroyos exemplifies the very best of patient-centered care, and it is with great pride that we recognize and celebrate her outstanding service.
Thank you, Zoraida, for your incredible act of compassion for your patient! We are incredibly proud that you are a part of our team!
Recently, a Family Health Clinic patient with advanced Parkinson’s disease, who depends on a wheelchair and consistent medication management, went nearly a month without a critical prescription. As a result, the patient experienced a significant decline, including increased weakness, worsening symptoms, and reduced ability to function.
Recognizing the urgency of the situation, Zoraida Arroyos took immediate action. After contacting the patient’s neurologist and identifying an insurance delay on the medication, she located a temporary supply of the medication in Amarillo to bridge the gap in care.
Understanding that the patient had no transportation, Zoraida went above and beyond. She personally traveled to Amarillo to pick up the medication and delivered it directly to the patient’s home, ensuring timely treatment and continuity of care.
This act reflects more than clinical excellence. It demonstrates deep compassion, personal accountability, and a commitment to doing what is right for the patient, no matter the effort required.
Zoraida Arroyos exemplifies the very best of patient-centered care, and it is with great pride that we recognize and celebrate her outstanding service.
Thank you, Zoraida, for your incredible act of compassion for your patient! We are incredibly proud that you are a part of our team!
Pictured left to right: Connie Flores and Zoraida Arroyos